Privacy Policy


This privacy policy applies to (“AIS KACANG website”). By using AIS KACANG website, you agree and consent to the terms of this privacy policy and to our use, collecting, processing and transfer of your personal information for the Purpose as stated below.

We have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated policy on AIS KACANG website. By browsing AIS KACANG website, listening, watching, viewing, downloading, purchasing products and services from AIS KACANG website or by your continued engagement in AIS KACANG website, following the modifications, updates or amendments to this privacy policy, such actions shall signify your acceptance of such modifications, updates or amendments.

In the event of any conflict between the English and other language versions, the English version shall prevail.


What is the information that we collect?

The personal information that we collect from you includes your name, telephone number, email address, or any information about you which you have provided to us and/or any information about you that has been or may be collected, stored, used and processed by us.

We also collect and store information from devices such as smartphones, computers and other electronic devices that interact with AIS KACANG website, including the internet protocol address, your login credentials, browser type, version, browser plug-in types, operating system and platform. We use cookies, web beacons and other technologies to measure and collect page response times, and visitor behaviors on AIS KACANG website. We also collect technical information to help us identify your device for reasons of security and site integrity.


From which sources your personal information may be collected?

When you provide personal details to register as our customer in AIS KACANG website, send emails or completed forms provided by us for us to process your requests, you are communicating with us electronically.

We may collect your personal information from the following sources including:

  • when filing and completing forms provided to you via online or otherwise;
  • when you register at AIS KACANG website as a user/subscriber;
  • by using AIS KACANG website;
  • by purchasing products and services from AIS KACANG website;
  • when you follow, like or fan from our social media platforms/pages;


  • By communicating with us via email or interact with our customer service.

Why do we collect your personal information?
We use and process your personal information for the following purposes, including (“the Purpose”):

  • process your applications, registrations, subscriptions to our products and services or participation in our events or activities;
  • respond to your enquiries and requests for information;
  • getting in touch with you through email, WhatsApp, mail and inform you about our promotions, events, new products and services or for marketing purposes;
  • detect, prevent or investigate security breaches or fraud;
  • Maintaining appropriate records for internal administrative purposes.
  • validate and process your applications relating to any services you have requested;
  • understand and analyse your needs and preferences;
  • develop, enhance and provide products and services to meet your needs;
  • to share your personal information among our holding company, affiliates, subsidiaries, associate companies and jointly controlled entities as well as with its partners, advertisers, event companies or sponsors who may communicate with you to market their products, services, events or promotions; and/or
  • for us to comply with applicable laws and regulations.


Can I unsubscribe and revoke my consent?

If you wish to unsubscribe to the processing of your personal information by us, please click on the link “Unsubscribe” which is embedded in the relevant email in order not to receive any email in the future.


Your personal information may be transferred

Your personal information may be transferred to, stored, used and processed in a jurisdiction other than Malaysia, to our affiliates, subsidiaries, jointly controlled entities or suppliers which are located outside of Malaysia and/or where our servers are located outside of Malaysia. You understand and consent to the transfer of your personal information out of Malaysia as described herein.


With whom shall your personal information be shared?

Your personal information may be transferred, accessed or disclosed to third parties for the Purposes. Further, we may engage other companies, service providers or individuals to perform functions on its behalf, and consequently may provide access or disclose to your personal information to such service providers or third parties. The third parties referred to in this Section include (without limitation):

  • our affiliates, subsidiaries, promotion partners and advertisers, which include parties with whom we collaborates with for certain events, programmes and activities to promote AIS KACANG;
  • event management companies and event sponsors;
  • marketing research companies;
  • Service providers, including, information technology (IT) service providers for infrastructure, software and development work;
  • Professional advisors and external auditors, including legal advisors, financial advisors and consultants; and
  • Governmental authorities to comply with statutory, regulatory and governmental requirements.

Your personal information may also be shared in connection with a corporate transaction, such as a sale of a subsidiary or a division, merger, consolidation, or asset sale, or in the unlikely event of winding-up.


Cookies and Internet Advertising

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name plus some digits and numbers.

This Site uses cookies for a variety of purposes including to learn more about you and your interests, thereby presenting relevant content and advertising that appeals to you, remembering your login status and viewing preferences or patterns.

We may sell advertising space to third parties who may deploy cookies to provide relevant advertising and will have different privacy policies.

By browsing AIS KACANG website or using our services or submitting your content on AIS KACANG website, you are consenting to the use of the cookies unless you opt-out not to accept the cookies. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set however some online services may not be available or may impact some of the functionality of AIS KACANG website.


Email Announcement and Newsletters

We use email to send announcements regarding new products, promotions and newsletters. By completing the form to subscribe AIS KACANG newsletter, you are opting to receiving these emails announcements and AIS KACANG newsletters. You may fill up the form, which is available on AIS KACANG website. You can choose to unsubscribe from AIS KACANG email or AIS KACANG newsletter at any time by contacting us at AIS KACANG website. Please go to “Contact Us” and write a message informing us that you would like to unsubscribe AIS KACANG newsletter. We will reply to you via email. All our communications to you are also provided through emails.


Who shall I contact to update my personal information? How do I limit the collection, use or distribution of my personal information?

If you have any questions regarding this policy, your personal information or wish to exercise your rights regarding personal information, please email

If you have any questions regarding this policy, your personal information or wish to exercise your rights regarding personal information, please visit AIS KACANG website and click on “Contact Us”. Please write to us your questions, in the message box provided therein.

In respect of your right to access and/or correct your personal information, we have the right to refuse the your requests to access and/or make any correction to your personal information for the reasons permitted under law, such as where the expense of providing access to you is disproportionate to the risks to your or another person’s privacy. We reserve the right to impose a fee for access of your personal information in the amounts as permitted under law.


Does this privacy policy apply to third-party websites?

AIS KACANG website may contain links to third parties’ websites or you may access AIS KACANG website from other sites operated by third parties. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. If you provide information directly to such sites, the privacy policy and terms of service on those sites are applicable and MPD is not responsible for the information processing practices or privacy policies of such sites.


Do you collect personal information from minors?

As a parent or legal guardian, please do not allow your children who are minors (individuals under 18 years of age) under your care to submit personal information to us. In the event that such personal information is provided to us, please contact us to inform us of the same. Regardless of receiving such notification from you, as the parent or legal guardian, upon providing such personal information to us, you hereby consent to the processing of the minor’s personal (as the parent or legal guardian of the minor) and personally accept and agree to be bound by this privacy policy and take responsibility for his or her actions.


Do I have to obtain consent from a third party when submitting their personal information to you?

Yes. In some circumstances you may have provided personal information relating to other individuals (such as your spouse, family members or friends) and in such circumstances you represent and warrant that you are authorised to provide their personal information to us and you have obtained their consent for their personal information to be processed and used in the manner as set forth in this privacy policy.


Is my personal information safe and secured?

Security measures, including Secure Socket Layer (SSL) encryption technology, are in place in order to protect personal information that we collect from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss. The said personal information will be stored and backed up securely in an environmentally-controlled location. Only authorised people with user ID and password from AIS KACANG have access to the information. All our employees and data processors, who have access to and are associated with the processing of personal information, are obliged to respect the confidentiality of your AIS KACANG account and profile information.